Most job seekers’ experiences working with employment
agencies are akin to going to a new doctor.
They walk in to a pleasant but bland office, are greeted by a distracted
receptionist with a forced smile who searches for your name on a daily calendar
and then you’re given a folder of ten to twenty forms to fill out before a 20
minute interview with a recruiter.
Most professionals in the staffing industry don’t realize
that although our business is customer -driven (read businesses pay for our
services), our success serving those customers relies on establishing meaningful
and mutually beneficial relationships with candidates who are in the job
market. And a candidate’s positive or
negative impression about a staffing firm starts from the moment they enter the
front door of our office.
Talent Tap is located at The Candy Factory in downtown
Lancaster, PA. No real candy is sold
here – we’re a co-working community that has re-purposed the old Keppel’s Candy
manufacturing and office space in the arts district of the city. We’re a community of businesses, freelancers
and other independent professionals who believe that by working together, we
can create an engaged community of entrepreneurs who benefit from our collective knowledge
and skills -and have a lot of fun in the process! For Talent Tap, being located at The Candy Factory
means that we can offer our candidates a unique, personal experience that they
can’t find anywhere else. When an
applicant steps into our funky space, they are greeted by music courtesy of
Pandora. They can opt to sit in our
informal, open conference area for their interview or a private conference room
on our first floor (before they arrive in our reception area) if
confidentiality is a concern. We don’t
have ten to twenty forms for anyone to fill out. Sure, we have processes and policies – but that doesn't drive the initial applicant experience.
Our interviews are thorough and focused on really getting to know a
candidate – our meetings last at least an hour, on average. Once
the applicant is done meeting us, they can step outside and walk to any number
of great restaurants, art galleries or boutique shops, if the spirit moves
them. We strive to make a connection with each
applicant and really understand their professional goals, interests and
talents. Even if they don’t score their
next position through us, we can be a valuable connection for them within the
business community. If we aren’t the
right resource for them, we will refer them to another staffing firm who can
help them out.
In the end, businesses and people thrive when they do the
right thing for everyone who crosses their path.
